Privacy Policy

---

Effective date: 9 August 2026

Aviation Theory Australia (“ATA”, “we”, “us” or “our”) respects the privacy of our students, customers, website visitors and business contacts.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit aviationtheoryaustralia.com.au, purchase a product or course, enrol in training, use our online learning systems, contact us or otherwise interact with Aviation Theory Australia.

We aim to handle personal information responsibly and transparently and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The information we collect depends on how you interact with ATA.

We may collect information such as your:

• name; 
• email address; 
• telephone number; 
• postal or delivery address; and 
• other contact details you choose to provide. 

When you enrol in or enquire about aviation theory training, we may collect information relevant to providing that service, including:

• the licence, rating or qualification you are working towards; 
• whether you are undertaking aeroplane or helicopter training; 
• your stage of flight or theory training; 
• courses or subjects you have enrolled in; 
• course progress and completion information; 
• quiz, practice examination or assessment results; 
• areas in which you have requested additional assistance; 
• information you voluntarily provide about previous theory examinations or knowledge deficiencies; and 
• records reasonably required to provide tutoring, student support or course administration. 

We do not require students to provide information that is unrelated to the training or service being provided.

When you purchase a course, product or service, we may collect:

• the products or services purchased; 
• transaction amounts; 
• invoice and payment status; 
• billing and delivery information; and 
• records relating to refunds, credits or other transaction administration. 

Payments may be processed by third-party payment and ecommerce providers. ATA generally does not need to receive or retain your complete payment-card details where the transaction is processed through those providers.

Where you receive access to an online learning platform, we may collect or have access to information including:

• your name and email address; 
• account and enrolment details; 
• login and course activity; 
• progress and completion information; 
• quiz and assessment results; 
• discussion posts or questions; and 
• communications made through the learning platform.

We may retain information contained in communications you send to us, including:

• website enquiry forms; 
• emails; 
• course questions; 
• feedback; 
• complaints; 
• testimonials; 
• scholarship or bursary applications; and 
• other correspondence with ATA. 

Where you provide a testimonial, photograph or other material for promotional use, we will use it in accordance with the permission you have given us.

When you use our website or online services, certain information may be collected automatically, including:

• IP address; 
• browser and device type; 
• pages viewed; 
• referring website; 
• date and time of access; 
• general website activity; and 
• cookie, analytics and similar technical information. 

This information helps us operate, secure and improve our website and understand how visitors use it.

ATA does not generally need to collect sensitive information.

Please avoid providing medical, health, financial, identity-document or other sensitive personal information unless it is genuinely relevant to a specific request and we have asked you to provide it.

Where sensitive information is required, we will only collect and use it where reasonably necessary and where permitted by law.

We may collect information:

• directly from you; 
• when you submit a form on our website; 
• when you purchase a product or service; 
• when you enrol in a course; 
• through our learning management system; 
• during tutoring or student-support activities; 
• through email, telephone or other communications; 
• automatically through our website and associated technologies; 
• from a flight school, employer or organisation arranging training on your behalf; or 
• from another person where you have authorised them to provide the information. 

Where practical, you may browse our public website without identifying yourself.

Some information is necessary for us to process purchases, create student accounts, provide training or respond properly to a request.

We may use personal information to:

This includes:

• processing enrolments and orders; 
• creating and managing online learning accounts; 
• providing course access; 
• delivering physical or digital products; 
• administering live training; 
• providing tutoring and student support; 
• responding to course questions; 
• monitoring course progress where relevant; 
• processing payments, credits and refunds; and 
• communicating important information about a course or purchase. 

We may use information to:

• administer the business; 
• maintain accurate business and transaction records; 
• understand how our courses and website are being used; 
• improve course content and student experience; 
• develop new products and services; 
• troubleshoot technical problems; 
• manage website security; and 
• detect suspected fraud, misuse or unlawful activity. 

We may communicate with you about:

• an enquiry you have made; 
• a course in which you are enrolled; 
• an order or transaction; 
• changes to course arrangements; 
• important service information; 
• student support; 
• scholarships, bursaries or other ATA programs where you have requested or agreed to receive information; and 
• other matters reasonably connected with your relationship with ATA.

We may send promotional emails, course announcements or other marketing communications where:

• you have expressly subscribed or agreed to receive them; 
• you have otherwise provided valid consent; or 
• sending the communication is otherwise permitted by Australian law. 

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional or administrative communications relating to a course, purchase, account or existing service.

We do not treat a simple enquiry as unlimited consent to receive ongoing marketing communications.

ATA may use third-party payment processors and ecommerce providers to process payments.

These providers may collect payment-card details and other information required to complete the transaction under their own privacy policies and security arrangements.

ATA will generally retain transaction records such as the amount paid, items purchased, payment status and invoice information rather than complete card details.

Our website and service providers may use cookies and similar technologies to:

• operate website functionality; 
• remember preferences; 
• maintain security; 
• understand website traffic and usage; 
• measure website performance; and 
• support advertising or marketing functionality where enabled. 

Where our website provides cookie or tracking preferences, you can use those controls to manage optional technologies.

You may also be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

ATA does not sell personal information.

We may disclose information where reasonably necessary to organisations that help us operate the business, including:

• website and ecommerce providers; 
• online learning and course-delivery platforms; 
• payment processors; 
• email and communications providers; 
• cloud hosting and technology providers; 
• delivery, freight and postal services; 
• accounting, bookkeeping or professional advisers; 
• IT and cybersecurity providers; and 
• other contractors performing legitimate services for ATA. 

We may also disclose information:

• to a flight school, employer or organisation that has arranged or paid for your training, where appropriate and consistent with the arrangement; 
• where you have authorised us to do so; 
• where reasonably necessary to investigate fraud or unlawful activity; 
• where required or authorised by law; 
• in response to a valid court, regulatory or government requirement; or 
• as part of a genuine sale, restructuring or transfer of the business, subject to appropriate confidentiality and privacy arrangements. 

Service providers are only given information reasonably necessary for the relevant service.

ATA uses online technology providers that operate internationally.

As a result, some personal information may be stored, processed or accessed outside Australia.

This may include processing in the United States and other countries in which our service providers or their approved subprocessors operate.

For example, GoDaddy states that Australian customer data may be transferred internationally, including to the United States, and TalentLMS uses cloud and technology subprocessors with processing in locations including the United States. 

Where required by applicable law, we will take reasonable steps in relation to overseas handling of personal information.

We take reasonable administrative, technical and organisational measures to protect personal information against:

• misuse; 
• interference; 
• loss; 
• unauthorised access; 
• unauthorised modification; and 
• unauthorised disclosure. 

These measures may include password-controlled systems, reputable cloud and ecommerce providers, restricted account access and appropriate security settings.

No website, electronic communication or storage system can be guaranteed to be completely secure.

If we become aware of a suspected data breach, we will assess and respond to it appropriately and will make notifications where required by applicable Australian law.

We retain personal information only for as long as reasonably necessary for:

• providing the relevant product or service; 
• administering student accounts; 
• maintaining business, transaction and taxation records; 
• resolving disputes or complaints; 
• maintaining appropriate course and support records; 
• meeting contractual obligations; and 
• complying with applicable legal requirements. 

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal or legitimate record-keeping requirements.

You may contact us if you would like to:

• ask what personal information ATA holds about you; 
• request access to personal information we hold; 
• correct information that is inaccurate, incomplete or out of date; or 
• raise a concern about how your information has been handled. 

We may need to verify your identity before providing access to or changing personal information.

We will respond within a reasonable period and may decline a request where permitted or required by law.

Where applicable, rights of access and correction will be handled consistently with the Privacy Act and Australian Privacy Principles.

You may ask us to delete personal information we hold about you.

We will consider the request and, where reasonably possible, delete or de-identify information that is no longer required.

We may need to retain some records for legitimate business, accounting, taxation, contractual, dispute-resolution or legal purposes.

Australian law does not necessarily provide an unrestricted right to deletion in every circumstance.

If you believe ATA has mishandled your personal information, please contact us first so that we can investigate the issue.

Please provide enough information for us to understand:

• what occurred; 
• what information was involved; and 
• what outcome you are seeking. 

We will consider the complaint and respond within a reasonable period.

Where the Privacy Act applies and you are not satisfied with the outcome, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Aviation theory training may be undertaken by students who are under 18.

We aim to collect only the information reasonably necessary to administer and support the student's training.

Students under 18 are encouraged to involve a parent or guardian when making significant purchases or providing personal information online.

We do not intentionally seek unnecessary personal or sensitive information from children or young people.

Our website may contain links to third-party websites, aviation resources, payment services or other platforms.

ATA does not control the privacy practices of third parties.

When you use an external website or service, its own privacy policy and terms may apply. We recommend reviewing those policies where appropriate.

We may update this Privacy Policy from time to time to reflect:

• changes to our services; 
• new technologies or service providers; 
• changes to our business practices; or 
• changes to applicable law. 

The current version will be published on our website with the effective date shown at the top.

Material changes may also be communicated through another appropriate method where necessary.

Questions, privacy requests or complaints can be directed to:

Aviation Theory Australia
Email: connect@aviationtheoryaustralia.com.au
Website: aviationtheoryaustralia.com.au